For most mid-sized organizations, onboarding and initial migration to Azure, Microsoft 365, or Azure Virtual Desktop takes 4–8 weeks. We start with a detailed assessment, then plan, pilot, and phase the migration to minimize downtime. Complex, multi-region or highly regulated environments may take longer, but we always share a clear project plan, milestones, and go‑live dates before we begin.

We provide 24/7 monitoring and incident response for critical systems, with defined SLAs based on your support plan. Typical SLAs include response times as low as 15–30 minutes for P1 incidents and guaranteed escalation paths to senior engineers. Non-critical requests are handled during business hours with agreed response and resolution targets.

Our solutions are designed around Microsoft’s best practices for security and compliance. We implement Azure and Microsoft 365 security baselines, role-based access control (RBAC), MFA, conditional access, and encryption in transit and at rest. We align with common frameworks such as ISO 27001, SOC 2, and GDPR requirements, and can adapt to your industry-specific policies and audits.

We offer transparent, subscription-based pricing for managed services. Fees are typically calculated per user, per workload, or per environment, depending on your needs. Project-based work (such as initial migration) is scoped and quoted separately. Before you commit, we provide a clear proposal outlining what’s included, estimated monthly costs, and any one-time project fees.

Managed support from Cloud Infosolution covers proactive monitoring, patching, backup management, incident response, and ongoing optimization of your Azure, Microsoft 365, and AVD environments. We handle day-to-day administration, security updates, and capacity planning so your internal team can focus on strategic initiatives instead of firefighting.

Getting started is simple: book a consultation, and we’ll begin with a discovery session to understand your current environment, business goals, and challenges. From there, we provide a tailored roadmap, including recommended architecture, migration steps, timelines, and pricing. Once approved, our team leads the implementation and stays with you as your long-term managed services partner.